FAQ

FAQ’s

 

IS TAIMANA BOUTIQUE CRUELTY FREE?

 

Of course. We are proud to be cruelty free, no animal products are used and we do not test on animals. This is why we have chosen not to create and sell Mink Lashes. We sell Faux mink lashes which is silk. 

 

WHERE IS MY PACKAGE?

Please note that we are located in Western Australia. On the odd occasion Auspost fails to update tracking which is frustrating but out of my control. if this happens with your package please call auspost with your tracking number to assist you. You can call 137678 From Australia or +61388479045 from Overseas. Please double check that you have entered your email correctly when checking out or you won't receive shipping notifications. Shipping times are listen under our shipping policy. 



WHERE ARE YOU LOCATED? 

 

We are located in Western Australia. All of your orders are packed, processed and shipped from WA - so if you are over east, please allow a few days for shipping. 

 

HOW DO I CONTACT CUSTOMER SERVICE? 

 

Please email us on taimanaboutique@gmail.com 

 

DO YOU SHIP INTERNATIONALLY 

 

We currently ship Australia, New Zealand, USA, Tonga and Samoa.

 

CAN I GET A REFUND?

 

Refunds are subject to our approval with all factors taken into consideration. If your product arrives faulty please contact customer service immediately so we can access the situation. You will be asked to provide photos and further information. Every situation is different so you may be asked to return the product at your own expense before we can issue a refund. If refunds are approved it will be with a store credit. 

In the majority of cases We do not allow returns for hygiene reasons. 

 

CAN I CANCEL MY ORDER?

 

Orders can not be cancelled once they are placed as they will already be processed through our system so please choose carefully. 

 

LASH INFO & CARE INSTRUCTIONS

 

Taimana Boutique lashes are hand made so please treat with care. As every lash is made by hand please expect slight variances. 

remove lashes with care from the tray, Faux Mink are a little harder to remove than natural lashes, remove gently. 

Our Natural lash collection can be worn 5-10 times depending on care & cleaning. Our Silk Lash collection can be worn Upto and Over 20 times. 

 

LATEX

 our lashes are lightly stuck to the package with a small amount of Latex glue. If you have a latex allergy or concern, Please remove at your discretion and then apply lashes with a latex free glue. 

 

WHOLESALE

 

If you are interested in Potentially stocking Taimana Boutique please get in contact with us via email. Please include all information about your Store or boutique. Please provide all necessary links