Our personalised jewellery is made-to-order, meaning each piece is a completely unique, one-off item! Each piece requires a new mould and therefore it takes time to create your item. Therefore, to manufacture the jewellery and get it to your door it can take an estimate of between 4 and 12 weeks.
Unfortunately, we don’t have the capacity to update each customer on the progress of their order, particularly during the current global pandemic.
We do however send out reminders and info.
We aim to have orders shipped out within 4-6 weeks, but currently this can be a lot longer. Times vary a lot, which is why we have the ESTIMATE of up to 12 weeks.
Once your order has arrived with us we will ship to you that day or the following business day using the method you have chosen (ie: if you chose Express, your items will be express posted to you).
If you have ordered other items with your custom order, they will all be shipped together once the custom order arrives. You are also welcome to put through separate orders if you prefer not to wait to receive your whole order at once.
This needs to be considered by the customer before placing a personalised order, once your order has been processed into our system we are unable to change your delivery address, you will need to set up mail re-direction with your post office. Please consider these factors before placing a custom order.
There can be discrepancies in chain lengths, which is due to many factors including the amount of letters or numbers chosen. Please be mindful of how many characters you have selected for your piece and how it may affect your chain.
CUSTOM ITEMS THAT EXCEED THE 12 weeks ESTIMATE WILL NOT BE REFUNDED. THIS IS AN ESTIMATE AND CAN BE EFFECTED BY MANY FACTORS ESPECIALLY A GLOBAL PANDEMIC.