Thank you for placing a custom order with Taimana Boutique!
Our custom jewellery is made-to-order, meaning each piece is a completely unique, one-off item! Each piece requires a new mould and therefore it takes time to create your custom item. Therefore, to manufacture the jewellery and get it to your door it can take up to 12 weeks.
Can you provide a status update on my custom order?
Unfortunately, we don’t have the capacity to update each customer on the progress of their order, particularly during the current global pandemic.
What is your shipping process with custom orders?
We aim to have orders shipped out within 4-6 weeks, but currently this can be a lot longer. Times vary a lot, which is why we have the ESTIMATE of up to 12 weeks.
Once your order has arrived with us we will ship to you that day or the following business day using the method you have chosen (ie: if you chose Express, your items will be express posted to you).
If you have ordered other items with your custom order, they will all be shipped together once the custom order arrives.
If your order has passed the 12 week mark and you have not received a Tracking email, please contact us.
Special note: There can be discrepancies in chain lengths, which can be due to many factors including the amount of letters or numbers chosen. Please be mindful of how many characters you have selected for your piece and how it may affect your chain.
CUSTOM ITEMS THAT EXCEED THE 12 weeks ESTIMATE WILL NOT BE REFUNDED. THIS IS AN ESTIMATE AND CAN BE EFFECTED BY MANY FACTORS ESPECIALLY A GLOBAL PANDEMIC.
*UPDATED JULY 22/20