Thankyou for Placing a custom order. Please keep in mind that all orders have to be sent to Manufacturing so there is a 3-8 week wait. PLEASE DO NOT EMAIL US ASKING IF WE CAN GIVE YOU A BETTER ESTIMATE OF THE DATE, especially during the current global pandemic, shipping times are unpredictable. Most orders will be shipped out within 4 weeks of being ordered - as mentioned above it can be longer.

On the odd occasion wait times will pass this time frame, in this case you will receive and email from us discussing your options. 

Once your order has arrived with us we will ship to you that day or the following business day using the Method you have chosen (ie: if you chose Express, your items will be express posted to you)

If you ordered other items with your custom order, they will all be shipped together once the custom order arrives.

Please make sure you read this information on the product page.

There can be discrepancies in chain lengths this can be due to many factors including the amount of letters or numbers chosen etc. 

As these orders are custom made there are many factors that can effect wait times, you will always receive your order and we always do our best to notify and inform you if for unforseen reasons your order is delayed.

We are a small business, please understand if you are ordering a custom piece that there will be a wait, each piece is individually manufactured and created just for you, this takes time, but having personalised jewellery is well worth the wait.

Please only contact us about the whereabouts of your order if it has passed the 6 week mark and you have not received your Tracking Email.

Thankyou for supporting our small business we appreciate everyone of you and always endeavour to delivery quality, style and fast arrivals.